Terms of Service

Last Updated: July 23, 2026

Welcome to UNCOMMON KICKS. By accessing our website, creating an account, or purchasing products from us, you agree to be bound by the following Terms of Service. Please read them carefully, as they explain how our marketplace operates and what you can expect from us.

1. Who We Are & Our Verification Process

UNCOMMON KICKS is an independent secondary marketplace specializing in deadstock (brand new) sneakers, footwear, and streetwear sourced through a verified network of international suppliers.

Multi-Point Inspection: Every pair sold through UNCOMMON KICKS passes through a rigorous, multi-point physical verification process before it is approved for fulfillment. Our specialists inspect every item for structural integrity, materials, stitching, and condition prior to dispatch.
View our Authentication Process →
Independent Reseller Disclaimer: UNCOMMON KICKS is an independent reseller and is not affiliated with, authorized by, sponsored by, or endorsed by Nike, Jordan, adidas, NOCTA, Salomon, Asics, New Balance, or any other brand featured on our website. All brand names, logos, product names, and trademarks remain the exclusive property of their respective owners.

2. Shoebox Condition & Partial Refund Policy

Because items travel through international logistics networks before reaching our facility, we are transparent about what to expect regarding shoe packaging:

What “Deadstock / New” Means: Items are classified and sold as “New” (or “Deadstock”) based on the unworn, factory-fresh condition of the sneakers themselves, not the shoe box.
Normal Transit Wear: Minor shoebox wear, such as small corner creases, slight crushing, or minor surface marks, is a standard part of international transit and secondary market distribution. This does not affect an item’s “New” classification provided the footwear itself remains pristine and unworn.
Box Damage Assessment & Discretionary Refund: Our verification team assesses packaging condition as part of our inspection process, and our assessment of packaging acceptability is final. Minor box creasing is not classified as a product defect. However, if a buyer submits a box damage concern that is reviewed and approved by our support team, a discretionary partial refund capped at a maximum of 10% of the item order value may be issued as a sole resolution.

3. Order Processing & Availability

Secondary market inventory moves quickly, and stock levels may shift unexpectedly.

Order Confirmation: Placing an order and completing payment confirms your order has been received; it does not guarantee that the item is locked in until fulfillment is explicitly confirmed and dispatched on our end.
Our Right to Cancel: Occasionally, due to factors including supplier stock-outs, inventory mismatches, pricing/system errors, or payments flagged by automated fraud prevention systems, we may need to cancel an order. If this occurs, you will be notified immediately and issued a 100% full refund to your original payment method.

4. Shipping, Transit & Duties

We coordinate with global logistics partners to package and dispatch every order.

Delivery Windows: Shipping timeframes (typically 7–14 business days) shown at checkout are estimated approximations based on courier performance and verification processing, not guaranteed delivery dates.
Customs & Duties: Applicable taxes, GST, and international import duties are calculated and included at checkout depending on your destination country.
Carrier Responsibility: Once your package has been verified, labeled, and handed to our shipping carrier, responsibility for shipment transit sits with the carrier. High-value shipments are dispatched with tracking and signature required upon delivery to protect against parcel theft.

5. Returns & Exchanges

Our return policy is structured to preserve the deadstock integrity of every item on our marketplace.

Final Sale & Return Conditions: All sales are final. However, where a return or exchange is authorized by our support team (within 14 days of delivery), the item must be returned exactly as received: completely unworn, unlaced, in factory-fresh condition, with all original tags, accessories, and shoebox packaging intact.
Ineligible Returns: We strictly cannot accept returns on items showing signs of outdoor wear, dirt on outsoles, toe-box creasing, or missing tags/packaging. In such cases, the return will be rejected and return shipping will be the customer’s responsibility.
Return Shipping Fees: Buyers are responsible for return shipping costs unless the return is due to a verified fulfillment error on our part.

6. Verification & Dispute Resolution

We stand behind our multi-point inspection standard and aim to resolve every inquiry fairly.

Post-Delivery Inquiries: If you have a concern regarding an order or item condition upon arrival, please contact our support team at support@uncommonkicks.com within 3 days of delivery. We will request high-resolution photographs to open an internal review.
Chargeback Policy: Filing a credit card chargeback or bank dispute without contacting our support team first, or on the basis of fraudulent claims (such as “empty box” claims contradicted by courier weight logs and signature delivery receipts), is considered a breach of these Terms.
Dispute Response: Where an unauthorized or inaccurate chargeback is submitted, we will provide full transaction evidence—including inspection logs, courier weight metrics, signature proof, and communication history—to our payment processor and bank partners.

7. Limitation of Liability

To the maximum extent permitted by applicable law, including Australian Consumer Law (ACL) and equivalent regional protections, our maximum total liability for any claim arising from a transaction on our website is strictly limited to the total amount paid by the customer for that specific order.