Privacy Policy

Last Updated: July 23, 2026

This Privacy Policy describes how UNCOMMON KICKS (“we,” “us,” “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from us.

1. Personal Information We Collect

When you visit or interact with our store, we collect certain information necessary to process your transactions, manage your account, and operate our business. This includes:

Account & Profile Information: Your name, email address, password, shipping address, billing address, and phone number when you register an account or complete a checkout.
Transaction Information: Details of the products you view, sizes selected, order history, and transaction values. Full payment card details are transmitted securely directly to our payment processor and are never stored on our own servers.
Verification & Inspection Records: Where relevant to verifying the condition, packaging, or inspection status of an order, we may retain internal records, including high-resolution photographs associated with that specific item prior to dispatch.
Device & Analytics Information: IP addresses, browser type, device identifiers, time zone, cookie data, and information on how you browse or interact with our website.

2. How We Use Your Information

We use the information we collect to operate our marketplace and provide a secure shopping experience:

Fulfillment & Operations: To process payments, verify transactions for fraud prevention, calculate applicable local taxes and duties, coordinate item verification, and manage doorstep shipping.
Customer Support: To manage customer accounts, maintain sizing preferences, respond to inquiries, and handle returns, exchanges, or dispute resolutions.
Marketing & Communications: To send order confirmations, delivery tracking notifications, abandoned cart reminders, and marketing communications where you have opted in.
Advertising & Growth: To support product listings on search and advertising networks and to measure the performance of our marketing campaigns.

3. Sharing Personal Information with Third Parties

We share personal data with carefully selected service providers who help us run our business. We do not sell your personal information. Categories of recipients include:

Technology & Infrastructure Providers: Secure cloud hosting, database, and API providers that store account profiles, order records, and related operational data on our behalf.
Fulfillment & Logistics Providers: Automated supply chain and shipping partners who receive the buyer’s shipping name, address, and purchased item details solely to manage packaging, labeling, and global dispatch.
Payment Processors & Fraud Prevention: Certified payment processors and buy-now-pay-later providers who handle payment authorization and evaluate fraud, dispute, and chargeback risks.
Marketing & Automation Platforms: Customer communication and email automation tools used to manage order updates and opted-in marketing.
Compliance & Legal Obligations: Where required to comply with tax reporting obligations, regulatory requirements, or valid legal requests.

All third-party service providers are contractually required to handle your information securely and only for the purposes we authorize.

4. International Data Transfers

Because we operate across multiple jurisdictions and rely on international service providers, your personal information may be transferred to, stored, or processed in countries outside your country of residence, including Australia, the United Kingdom, the United States, and other locations where our service providers operate. Where required by law, we take steps to ensure such transfers are subject to appropriate safeguards.

5. Cookies and Digital Tracking

We use cookies, pixels, and similar technologies to maintain your shopping cart session, keep you securely logged in, and measure the performance of our website and advertising. Where required by law, we will request your consent before placing non-essential cookies. You can adjust your browser settings to refuse cookies, though this may limit certain features of our checkout process.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including meeting our legal, tax, accounting, and reporting obligations.

7. Children’s Privacy (Minors)

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to have it deleted.

8. Your Rights

Depending on where you reside, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you.
Request correction of inaccurate or outdated information.
Request deletion of your personal information, subject to our legal obligations to retain certain records.
Object to or restrict certain processing of your information, where applicable under local law.

To exercise any of these rights, please contact our support team at support@uncommonkicks.com.